Hi there,The integration was successful and without errors. We can receive messages from users normally, but when FIN tries to respond or our team tries to respond from Intercom, we receive the error in the screenshot attached.When I contacted Intercom support, they gave me the following error message in the backend:"App doesn't have human agent tag access"anyone can help?thanks

Hey @Jean Melo!👋This has been escalated to the Development team. The developers believe this is something tied to specificpermissions on your account. We’ve only received one report of this issue. So it seems likeit’s something tied to the specific Meta account rather than a larger issue affecting multiple users.We’re limitedin how we can troubleshoot this as we don't haveaccess toinformation onthe Meta side of things that could help us diagnose this further. So any insight that Meta can provide is super crucial. I know you still have an open ticket with us on this matter. Feel free to respond whenever if you can provide more details. Otherwise we’ll be in touch as soon as more information is available.Thanks!

@Jean MeloYou may want to try disconnecting and reconnecting Instagram to see if that resolves the issue -- the troubleshooting steps in the App’s help area suggests this and clicking Edit Access to be sure everything is enabled.See Step #55. Reconnect the Instagram account in IntercomThis is the most important step. If all of the above looks right, you can remove the problematic account from the Instagram app Settings in IntercomHopefully this helps, if not let us know! Maybe the Intercom team needs to look into any changes with the integration and the Instagram permissions."App doesn't have human agent tag access" seems to refer to human agent the Meta Developer instructions on the API.Hope this helps!

Instagram integration issue

Instagram integration issue | Community

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