Hello ,
I wish to synch new created salesforce task field with intercom automated task,
But i cannot find the mapping of the tsk object in intercom.
Best
Hello ,
I wish to synch new created salesforce task field with intercom automated task,
But i cannot find the mapping of the tsk object in intercom.
Best
Best answer by bernice
Hi
However, if you're unable to find the task object mapping in Intercom, it's possible that the required fields in Salesforce are not set up correctly. Ensure that the following fields are available in the Task object in Salesforce: Description (aka Comments), CreatedById (aka Created By), ActivityDate (aka Due Date), Subject, Type, Status, Priority, and OwnerId (aka Assigned to). If any of these fields are missing or modified, you may need to adjust your Salesforce settings to make them available.
You'll find more on this in this article from our Help Center Salesforce integration troubleshooting and F.A.Q 📌
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