Linking different Salesforce Orgs in different Workspaces

  • 25 May 2023
  • 1 reply

Userlevel 1

In our work intercom connection, we’ve 2 workspaces - 1 prod and 1 for dev. Currently when we create new Salesforce case from intercom from both workspaces, it is getting reflected in our Salesforce Prodction Org. We need to change the connection for dev workspace to Sandbox Salesforce Org. But we’re not seeing any option to change the Org in Salesforce app in Intercom, need assistance.


Best answer by Racheal 31 May 2023, 22:40

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Userlevel 4
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Hey @ssyam011 Racheal from the support engineer team here👋 


You will need to reinstall the Salesforce app here. When you uninstall the Salesforce app, your mappings will be cleared, so it would be a good idea to take a screenshot of the mappings for your leads and contacts before uninstalling!