Microsoft Teams connectivity

Question

Hello, I vaguely remember an Intercom connector being available for Microsoft Teams, but this no longer seems to be case. Has this been removed?The connector allowed us to receive Teams notifications whenever a new conversation was started on Intercom.The alternative approach would be to use a Webhook, but Intercom’s webhook payload seemingly does not conform to Microsoft’s expectations: https://learn.microsoft.com/en-us/microsoftteams/platform/task-modules-and-cards/cards/cards-reference#connector-card-for-microsoft-365-groupsIs my view of this correct? Thanks,Dimeji

Eden · Accepted Answer

Hey @Oladimeji Ogunyoye👋 Eden from the support engineer team here.At the moment, there isn’t an Intercom connector for Microsoft Teams-- as far as I know, this isn’t a feature that was previously available with the integration. As you mentioned though, it looks like you should be able to set up incomingwebhookswithMicrosoftTeamsand then use thatwebhookURL to send Intercomwebhooknotifications toMicrosoftTeamchannels, if that works for you. You can read more about thathere.If you need to parseand convert the datato a different schema, you may need to subscribe to thesewebhooktopics as well as build a custom integration withMicrosoftteamsto send that notification, or it might be possible to use a 3rd party connector service to achieve this with minimal code.👍

Oladimeji Ogunyoye · Answer

Thanks Eden! No more questions from me

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