New Intercom Companies not syncing with Salesforce Accounts

Question

Currently experiencing a sync issue where new Intercom companies are not syncing with their Salesforce Accounts. Existing companies are not affected and are syncing fine; also no Sync Errors in the Salesforce app integration. Has anyone else experienced this before?

Ebenezer.Laleye · Accepted Answer

Hi @Christina Chan! Ebenezer here from Engineering Support👋.It sounds like you are seeing an issueSyncingdata betweenSalesforceaccountsandIntercomcompanies,is that correct?As this may require further investigation could you write in to us via the Messenger with the following information.The URL of a Company in Intercom that wan’tsynced correctly toSalesforce?You can grab the Company URL from your browser bar when viewing the Company's profile in Intercom 👇

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