I am looking for a way to automatically start new Whatsapp conversations—using approved Templates (triggered by events that are synced from the product to IC).I know that this is not possible with the current Whatsapp integration and that only 1:1 conversations can be started via the Inbox.Does anyone have any ideas on how I could implement this? Has a workaround perhaps been found?If not, an external solution would also be conceivable. I would be grateful for any advice.

Hi @MichaelS!Any setup like this would require the sendingof a WhatsApp message through the Intercom public REST API. Currently, the API doesn’t have this ability so I’m not terribly hopeful of their being a 3rd party solution out there for this workflow. I’ll flag having the ability to send WhatsApp messages via our API as a Feature Request with our Product Team though!

Adding in @Milan, @Nathan Sudds& @Kevin Bendixenin case they can advise 🙏🏼

Start new whatsapp conversation with approved templates by trigger

Start new whatsapp conversation with approved templates by trigger | Community

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