We have the Salesforce Inbox App installed. Can I customize which fields from the Salesforce Account show up in the app in the Intercom Inbox? | Community
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We have the Salesforce Inbox App installed. Can I customize which fields from the Salesforce Account show up in the app in the Intercom Inbox?

  • June 21, 2021
  • 3 replies
  • 34 views
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We have the Salesforce Inbox App installed. Can I customize which fields from the Salesforce Account show up in the app in the Intercom Inbox?

Best answer by Roy

Hello @bryan m​ , Yeas you can.

 

1. Go to -> Edit:

12. Select the required field and click on the eye icon:

2 

I hope this will be helpful.

3 replies

Roy
Top Expert ✨
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  • Roy
  • Top Expert ✨
  • 1152 replies
  • Answer
  • June 21, 2021

Hello @bryan m​ , Yeas you can.

 

1. Go to -> Edit:

12. Select the required field and click on the eye icon:

2 

I hope this will be helpful.

B
  • Bryan M
  • Author
  • New Participant
  • 1 reply
  • June 21, 2021

@roy s11​ Thank you for getting to me so quickly. The Inbox App I am referring to is this one:

 

Screen Shot 2021-06-21 at 1.11.47 PM 

Can you change the fields under Account Details?

Eric Fitz
Employee
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  • Eric FitzEmployee
  • Employee
  • 1630 replies
  • June 23, 2021

Hey @bryan m​, it's not possible to change the fields that appear in the Salesforce Inbox app. That'd be a feature request for our @Product Wishlist​ group, so I've tagged the group in my reply to record it.


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