What are people using to help manage customer support rep tasks and outstanding issues for customers?

Question

Currently using Asana which has no integration and definitely having stuff fall through the cracks!

User645 · Accepted Answer

Jira and Intercom are an amazing team, it's very helpful.On Intercom we add tags to the conversation, for example "Bug - Email campaign" "Bug - Contacts list" with features of our product. At the end of the month it's giving us an insight of all differents features who had a bug, and knowing why, thanks to Jira. Then thinkng about improve our app to reduce the bugs :)

Roy · Answer

Hi @andy s12​, we are using Intercom + Jira integration, which allows us to create, update, monitoring issues directly from Intercom. Jira issue gets linked to User profile and conversation in Intercom. Intercom+Jira integration is a time saver for us, I'm suggesting to take a look at this integration here.If you are not a big fan of Jira, there also is Trello integration available. With Trello integration, you can: - create a new card during the issue directly from Intercom.- This card will be linked to the conversation and user profile- Attach conversations to already created cards in Trello. I used the Trello + Intercom integration quite well in the previous company.Hope this helps, Let me know if you have any more questions.&#127876; Wishing you Happy Holidays.

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