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Hello, we are facing an issue with article url.

When we are trying to reach this one for example https://help.studentpop.fr/fr/articles/5478884there's a redirection to http://help.studentpop.fr/fr/articles/5478884-pass-sanitaire. Actually our apps only allow https url so the redirection does not work.

We saw that there is a parameter on help center -> settings -> Set up the basics -> security protocol, but even if we turned it into "https" we are still redirected to the "http" url.

Is there a way to fix it ?

 

Thank you

Hello @pauline m​ ,

 

Once I'm trying to reach "https://help.studentpop.fr/fr/articles/5478884" it's redirecting me to "https://help.studentpop.fr/fr/articles/5478884-pass-sanitaire".

 

So redirection actually works fine from my side, can you try to open incognito and test it from there? Or that's can be also related to browser cache.

 

Let me know if that does not work and will be more than happy to provide additional assistance.

 

Looking forward.

Hello, thanks for your answer.

 

Actually here what is happening : https://help.studentpop.fr/fr/articles/5478884 -> http://help.studentpop.fr/fr/articles/5478884-pass-sanitaire -> https://help.studentpop.fr/fr/articles/5478884-pass-sanitaire

But our app does not allow http so we are not going to the end.

 

Capture d’écran 2021-10-08 à 14.53.24 

Thanks

This is very likely an issue with your DNS. Here's what I was able to see when I traced it. Screenshot 2021-10-09 at 5.55.34 pm 

The URL seems to redirect from HTTPS -> HTTP -> HTTPS when there is no article details specified after the ID. Are you sure you have enabled the HTTPS option inside of your Intercom?

This is very likely an issue with your DNS. Here's what I was able to see when I traced it. Screenshot 2021-10-09 at 5.55.34 pm 

The URL seems to redirect from HTTPS -> HTTP -> HTTPS when there is no article details specified after the ID. Are you sure you have enabled the HTTPS option inside of your Intercom?

What tool did you use to check this? We have the exact same issue and we have checked all of our configurations on both AWS and Intercom dashboard but everything there seems right. 

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