Once a back office ticket is created for a customer, does it then become associated with the users account/details page? Or is the only way to see the back office ticket that was created in intercom, within the original conversation is was created within?
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Hi 
The ticket is a separate entity and it can be viewed as an individual item in the Workspace view.
Just to be sure we're on the same page, could you take a look at the article below in case you haven't seen it already?
https://www.intercom.com/help/en/articles/6436600-tickets-explained
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