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Back office tickets on user profile/details

  • September 13, 2024
  • 1 reply
  • 35 views

Once a back office ticket is created for a customer, does it then become associated with the users account/details page? Or is the only way to see the back office ticket that was created in intercom, within the original conversation is was created within?  

Best answer by mateusz.leszkiewicz

Hi @saparker0714, It’s Mat from the Support Engineering Team 😀

The ticket is a separate entity and it can be viewed as an individual item in the Workspace view.

Just to be sure we're on the same page, could you take a look at the article below in case you haven't seen it already?

https://www.intercom.com/help/en/articles/6436600-tickets-explained

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1 reply

mateusz.leszkiewicz
Intercom Team
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Hi @saparker0714, It’s Mat from the Support Engineering Team 😀

The ticket is a separate entity and it can be viewed as an individual item in the Workspace view.

Just to be sure we're on the same page, could you take a look at the article below in case you haven't seen it already?

https://www.intercom.com/help/en/articles/6436600-tickets-explained


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