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Answered

Backdate articles on Newsfeed


I’d love to know if we can backdate news items. We’re going to migrate a bunch of news articles over from Pendo. Will they all look like they shipped on the same day, or can we make it look like they came out when they came out?

Best answer by Racheal

Hey @Carmen McGrady Racheal from the support engineer team here👋 

 

I'm afraid at the moment, there isn't anyway to backdate your News items, so they will all be dated for the day you posted them. However, i will pass the feedback to our product as feature request! 😊

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4 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • May 2, 2023

Hey @Carmen McGrady Racheal from the support engineer team here👋 

 

I'm afraid at the moment, there isn't anyway to backdate your News items, so they will all be dated for the day you posted them. However, i will pass the feedback to our product as feature request! 😊


This would be really useful for me also


Alex Panagis
  • New Participant
  • 1 reply
  • April 20, 2024

@Racheal Hey! Has any further consideration been given to this? This would really drive adoption of the news feed on our team – at the moment, it is hard to consider expanding our use of it without this. 


Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • April 28, 2024

@Alex Panagis There haven’t been any recent changes to this behavior. I don’t know of any current plans to add this functionality, but that doesn’t mean it won’t be available down the road. I just don’t see it on our roadmap at the moment.


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