Is it possible to use articles in Intercom as a private knowledge base for my company? meaning, not meant to be shared with customers, but instead also using them as internal knowledge sharing.
Thanks!
Is it possible to use articles in Intercom as a private knowledge base for my company? meaning, not meant to be shared with customers, but instead also using them as internal knowledge sharing.
Thanks!
Best answer by Sushana
@user893 : We're using the help center to also host some articles for the eyes of internal users only. I have a segment of such users and I restrict the Article visibility to only that segment.
A whole collection of such articles is present in our help center that is only visible to our Internal users.
Just wanted to share this idea with you if you'd like to use it to your benefit.
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