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I want to change the visual prioritisation of our collections and within them the sections. Also I'd love to be able to create expandable lists that allow customers to see all the sections within a collection 'closed' and then on selecting one section, it would expand to show all included articles. This way they can browse all sections on one screen, without having to scroll through the articles in uninteresting sections.

Hey @lamint​ Racheal from the Support Engineer team here 👋

 

At the moment, Intercom does not support the ability to re-format the Help Center or create expandable lists. But I really love this idea and I think you should have more control and flexibility in customizing. I would love to pass this along as a feature request for the product team, it's a great shout for a feature request over @Product Wishlist​ as well! 🙌

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