Hi, I managed to utilise the API for extracting metadata of all the customer facing articles in the help centre. Is there a way (API or workaround) to export internal facing articles from our knowledge base as well?
Thanks in advance.
Export of internal articles
Best answer by mateusz.leszkiewicz
Hi Casper Leenders, It’s Mat from the Support Engineering Team 😀
The Intercom's UI does not offer a direct method to export internal facing articles from your knowledge base, you can use the Articles API to export the content. The API allows you to list articles and retrieve the information you need in JSON format. However, it's important to note that this process may require some technical knowledge or assistance from a developer, as it involves working with a REST API. For more details on how to use the Articles API for exporting articles, you can refer to the API documentation provided by Intercom. Here are the relevant links for your reference: Intercom developer documentation on the Article model and Formatting and exporting your articles with the Articles API guide.
Please let me know if you have any questions about this 😸
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