Hi folks
We use Articles as our help centre, and for the most part, it does the job. It also has the benefit of being useable in Messenger etc. We do however keep running into shortcomings and hoping that either there is a roadmap we can refer, or someone may know the likelihood of the following feature requests:
- Customise look at feel of help centre with CSS
- Log in directly to the help centre to "authenticate" users, without having to load Intercom in your app first.
- More options in the editor, such as better tables, markdown support, images from links, and generally more formatting options.
- Security for an entire collection, not just article by article.
- Syntax highlighting in code blocks.
- Customisation of the "You can try sending us a message or logging in at <x>" message.
I have more in mind, but this is a good start. We are trying to work out if Intercom is going invest in Articles and bring it up to scratch with the other products, or whether we need to look elsewhere.
Thanks in advance
Cheers,
Brett