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German Umlauts in redirect URL

  • 17 July 2024
  • 2 replies
  • 32 views

Hey there,

 

we’re trying to redirect from our old helpdesk URL to the new site on intercom. The slug did contacint an “ü”.

 

We have redirection from:

https://help.oursite.com/de/grün
https://help.oursite.com/de/gr%C3%BCn

To an article on intercom.

 

Redirection (published and everything set correctly) seems not working, it just redirects to oursite.com/de

I would have expected a 404 if something is wrong, like when calling help.oursite.com/de/does-not-exist

 

Whats wrong here?

BR

Christian

2 replies

C
Badge

Seems like every URL containing umlauts just redirect to home. 

 

help.oursite.com/de/does-not-exist-öäü → 302 to home

help.oursite.com/de/does-not-exist → 404

 

Could you fix that please asap?We have many old URLs with umlauts which need to get redirected correctly

bernice
Userlevel 4
Badge +4

Hi @Christian Leo 👋 Thanks for flagging this with us, this issue has been escalated to the Product team responsible. I’ve also created a Conversation in relation to this so we can let you know of updates on this issue as soon as they come through. Thanks!

Bernice | Customer Support Engineer

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