I want to make a custom version of the Help Center because Intercom's doesn't suit my needs, but the problem we're facing is that Intercom's article API doesn't allow for query parameters, making it way harder than it should for us to enable a search functionality.
Has anyone been able to overcome this?
Best answer by Eric Fitz
Thanks for the clarification, @ugo. Apologies for the delay in my reply, I was out of office. I've only ever come across customers using the Articles API to update or amend articles in bulk, or translate them to other languages - as you've pointed out, certain limitations in our API would likely prevent you from using it to build your own custom help center.
Because my product grew in complexity and the lack of flexibility in how to configure the Help Center hinders us a lot when trying to provide an optimal self-service experience. Hence we decided to come up with our own solution (while using Intercom's articles).
Thanks for the clarification, @ugo. Apologies for the delay in my reply, I was out of office. I've only ever come across customers using the Articles API to update or amend articles in bulk, or translate them to other languages - as you've pointed out, certain limitations in our API would likely prevent you from using it to build your own custom help center.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.