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Hello everyone!

 

Had been a little confused while creating articles and collections for my students.

 

We've got 2 collections like "Methodology helper" and "Assessments", where I want to put the same articles about the process and meaning of assessments. But as I see it, Intercom doesn't allow adding one article to more than one section.

 

And the possible solution of creating two of the same articles just to put them in different collections looks kind of strange to me, as we can't get the right statistics of the use of this material.

 

Does anyone know any ways to fix it?

 

Thank you in advance!

Hey @valeriia​, as you're correctly pointed out, it's only possible to add an article to one collection. The only workaround available to you here would be to duplicate the article and add each duplicate to each collection, but that's not an ideal solution in your use case, as you've highlighted.

 

I'm happy to add your feedback here to our @Product Wishlist​ group.

Hi, still no update on this? Could really use the feature to add an article to more collections. 
Thanks

Hey there Intercom team, 

This is a really basic requirement (to be able to add an article to more than one collection). How long will it take to release this functionality please?

Hey @Avida Hancock and @Markus Hinrichs 

 

My names Sean Reid. I’m a manager here at intercoms Customer Support. Apologies for the delayed reply.

 

Unfortunately this feature is still not available and would need to be registered as a feature request. I can see this had already been done, but rest assured I am going to bump it and hopefully this will push it higher up on the production line.

 

Massively appreciate your patience here. 

@Eric Fitz @Sean Reid  - You mention the workaround of duplicating an article. That sounds great! How do I do that?

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