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I want toh know how can I migrate/sync articles from Freshdesk to Intercom?

  • 31 January 2023
  • 2 replies
  • 284 views
I want toh know how can I migrate/sync articles from Freshdesk to Intercom?

2 replies

Daniel M15
Userlevel 2

Hey @divya​! Daniel from Customer Support Engineering here 🔧 

 

At the moment, we don't provide a way to import article content from Freshdesk. If you are able to export your current articles into a suitable format, you could use our REST API's Create an Article endpoint to create/update articles! I know it's not as clean as a built-in solution, though I'm afraid this just isn't something we have right now. If this is something that you'd like to see implemented in the future, make sure to drop it in our Product Wishlist Group 😊 And remember to keep your eyes on our New At Intercom page to stay up to date with all of our latest product announcements and updates 👀

Daniel McGovern, Customer Support Engineer @ Intercom
TBelevska
Badge

Hi @Divya 

Migrating articles from Freshdesk to Intercom can be tricky because there aren't many built-in options. Freshdesk lets you export solutions to a CSV file, but Intercom doesn't support this. You can use the REST API to create articles in Intercom.

A simpler option is to use a third-party tool like Help Desk Migration. It can move articles, folders, categories, and inline images from Freshdesk to Intercom. It also supports exporting multilingual Help Centers from Freshdesk if you set up the same languages in Intercom first.

To set up languages in Intercom, go to Messenger > General settings > Choose supported languages, and add the languages you need.

For more customization, you can update cross-links between articles. The Migration Wizard will change the URL domain and article IDs to match Intercom.

Try a free demo to see how the migration works from Freshdesk to Intercom.

 

Tetiana Belevska, Marketing Manager at a SaaS company

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