@josselin​ To my knowledge there is no option to add hashtags to articles.

If you want to make sure your articles are found when a user searches for a specific keyword your best option is to follow basic SEO strategies:

• Include the most relevant keywords in the title (but make sure that it's still understandable for humans )
• Use the description of the article
• Include keywords in H1 and H2 headlines
• Include keywords in you ALT-Tags for images

Another thing we did is, if we find there are search terms that show no result (check your reports for that) because it's not the keyword we optimized for, we add those keywords at the bottom of the article as a code-snippet

Hey @kevin b​ thanks a lot for your precise answer! It's well appreciated.

Can you give me a little bit more context for your last tips regarding adding some code-snippet directly at the bottom of your articles? How do you do it exactly? I talked with a dev at Wooclap and he was a bit confused as well on how to do it properly if we understood you well.

Which article on Papershift's Help Center uses this tips for instance?

Thanks a lot already! 🙌

Josselin

@josselin​ Sure thing.

It sounds more complicated than it is. I'll attach a screenshot on how to do it in the editor.

An example would be this article: https://help.papershift.com/de/articles/4425440-was-passiert-wenn-du-die-mitarbeiterzahl-anderst (only the German version)

You could also add a divider at the end of the article and add more keywords, but I prefer the code-thing as it is formatted different from the normal text and so the reader won't be as confused by it.

Hope this helps.

Thanks @kevin b​ it's indeed what we thought but I was wondering if I was not missing something more custom/dev ;)

thanks again for considering my question. I hope all is good on your side at Papershift!

J.

Always happy to help.

Upvoting this - I am surprised to see this was already reported 3 years ago but we can still not add specific tags / keywords.

We just recently moved our KB over to intercom and while Kevin’s code-block suggestion surely works, I don’t think it a very professional/attractive solution to add keywords with spelling error to the articles.

Hey @Josselin  and @Bianka 
Thank for all your feedback concerning this feature request.

I can assure you that our Product team is working on this feature to you as soon they can.

Whenever we do release new features, we'll announce it on the Product Changes page, so I'd recommend keeping an eye here! 

Also upvoting this as we also want a remedy to guide our users when they search for something that we have content for but perhaps not in the right language or not the right keywords. The workaround we use here is to create a collapse at the end of an article and put these keywords, or searches with no results there. This way at least the article pops up in search results yet remains unobtrusive. Since we manage HCs with multiple languages, this issue pops up more for us when someone searches for a foreign language keyword in a language that is not their own.

Upvoting this as well, this is a huge pain point and we find the tags under a toggle of misspellings to be an unprofessional way to workaround what should be a product-based solution