A customer just wrote into our support team indicating that she was looking at an article that said it was last updated "about a week ago" or whatever language Intercom uses. Has anyone else gotten customer complaints about this? After discussing internally with our support team, I know there haven't been substantial updates made to that article in definitely more than a week.
I understand this general time frame is a good bandaid and fail safe for me who doesn't have the opportunity to update something that frequently, but it does seem to be a bit over exaggerated to the point that I'm not even sure it's useful.
Instead, could this feature be removed? Could it be updated to be more accurate? Could there be a date and timestamp put on it instead?
I'm curious to see how others feel about this too! 😀
Best answer by RoyView original