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The article is published, and the link is sent to our users by email. Some of the users can't view the published articles. The users who clicked on the link are different but on the article, it still shows that only 1 person has viewed the article. We have encountered this issue with multiple users. Is there any way to resolve this issue, so everyone who satisfies the rules can view the published article? Screenshot attached :Release notes Intercom pagePlease view the attached images.

@payal​ Is there any restrictions on who can see the article (e.g. only specific logged-in users)? If so that might be the reason already.

Is the article still part of a collection? What audience settings have you configured for this article?

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