I'm the main person responsible for our help center at my workplace. When I look at the conversations that our support handles I often find that our users don't seem to know that there is something like a help center. We do link to articles in lots of marketing content, in product tours and added the search in the messenger. We even have a "Help" button in our product that links to it.
I also encouraged our support to send the fitting articles whenever possible.
Â
Is there anything else that worked for you? Were you able to increase the views for articles somehow? Curious to hear some insights.
Best answer by Roy
View original