How can I hide the contacts details from agents. As we hire external temp agents, I would like to prevent agents from seeing the full names, emails and phone numbers of customers. Is this possible?
Answered
Can I hide contact information from teammates?
Best answer by Milan
Just got the confirmation from the support that it is not possible to:
- Prevent agents to access the Contacts section
- Prevent certain user attributes to be visible to all agents...
I was expecting the 2nd is not possible (or that it is in some higher subscription plan) but not that the 1st thing is not possible - that's kind of an essential feature for privacy-sensitive services. You just do not want agents to browse through the whole user database and see all the attributes, all the conversations...
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.