Filter behavior surprising

  • 31 May 2024
  • 1 reply



I am looking for all users who are not affiliated with companies.

The filter behavior is unclear.

I filter for company is unknown but I am getting users with or without a company. See picture below



One more image:



Best answer by bernice 5 June 2024, 16:19

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Userlevel 4
Badge +4

Hey @Ben Hizak 👋  The filter "Company Name is: unknown" or "Company ID is: unknown" directly will not return any results for users who have no company data associated with their account - To find all users who are not affiliated with any company in Intercom, you can use this two-step process. First, create a segment where users are filtered by "Company ID has any value" - let's call this Segment1. Then, create another segment using the filter "Segment is NOT Segment1". This will give you a list of users who are not associated with any company or company ID. Hope this helps! 🚀