How can I archive/export conversations in bulk?

  • 14 July 2022
  • 2 replies

I would like to archive a large number of users but keep their conversations.

Archiving a user causes the conversations to be lost.

I can archive a single user conversation but I can't find a way to do it in bulk (10,000ish users)


Best answer by Aparna 19 July 2022, 15:33

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2 replies

Hey @sam d12​ ! When you archive users all their conversation will not appear in UI. Once restored, the user or lead's Intercom profile will be restored with all data and conversations details.


You can bulk archive the users from contacts page.

Hi! Please suggest how to restore the archive account. Any chance to do that by having admin rights?