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Answered

How can I archive/export conversations in bulk?


I would like to archive a large number of users but keep their conversations.

Archiving a user causes the conversations to be lost.

I can archive a single user conversation but I can't find a way to do it in bulk (10,000ish users)

Best answer by Aparna

Hey @sam d12​ ! When you archive users all their conversation will not appear in UI. Once restored, the user or lead's Intercom profile will be restored with all data and conversations details.

 

You can bulk archive the users from contacts page.



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2 replies

  • Employee
  • 328 replies
  • Answer
  • July 19, 2022

Hey @sam d12​ ! When you archive users all their conversation will not appear in UI. Once restored, the user or lead's Intercom profile will be restored with all data and conversations details.

 

You can bulk archive the users from contacts page.




  • New Participant
  • 2 replies
  • October 13, 2022

Hi! Please suggest how to restore the archive account. Any chance to do that by having admin rights?


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