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How could you create conversations from our internal clients from same domain mail ?

  • June 16, 2022
  • 1 reply
  • 22 views

Hello there,

we have external clients which is easy to create conversations. But we have also internal clients who have the same domain mail than the universal inbox (support@kesselmedia.fr) and these clients who are not operator, have some questions to ask also (they have an email @kesselmedia.fr. How could they create conversation, whithout being operator, but using support@kesselmedia.fr like a normal client ?

 

Best regards,

Ludovic

Best answer by Adam W

Hi Ludovic!

I think that this is possible through the "Conversations" tab in Intercom:

Reply to messages through the conversation feed 

Hopefully, that works for you!

Cheers,

Adam

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  • Innovator
  • 29 replies
  • Answer
  • June 20, 2022

Hi Ludovic!

I think that this is possible through the "Conversations" tab in Intercom:

Reply to messages through the conversation feed 

Hopefully, that works for you!

Cheers,

Adam


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