We want to manually import users into Intercom and some of the data has multiple items associated with one attribute. For example, a user could provide multiple services. How would I format my CSV to make this attribute a list and upload correctly?
Hi @autumn ,
1) First you should create a new list data attribute in Intercom
2) Then upload a CSV
3) Map attributes
4) Complete import
Let me know if there will be questions.
Hi Roy,
I've created the list attribute in Intercom. I'm referring to how I need to format my CSV so that these attributes import correctly. Should all list items be in one row? How should they be separated so that they map correctly? I tried separating with commas but they all upload as one item.
@autumn , No, here's some example of how you can do this:
Let me know if this helps, if not I can record a video for you = )
@roy s11 this only considers that Steven Long has one service associated with his user account. How would we format the CSV row if service 1, 2, and 3 should be associated with his account?
@autumn , It's a List - Select box, not a check box.
You can only select one.
If you have several products that customers are using, the best way to track them is to send events to Intercom.
https://www.intercom.com/help/en/articles/216-track-events-in-intercom/p>
And still, if you want to go in an easy way, you can use Text value and track services like Service 1 / Service 2. one more option is to create 3 true/false format, Service 1 - True; Service 2 - False; Service 3 - True.
If you want to capture multiple services attached via a single attribute you need that to be appended in that attribute.
Attribute: List Test
Value: Service1,Service2,Service3
Or as we have done we have an attribute for each service with a true/false and on the import you populate those attributes as its own column for each user/contact updated.
That is how we have approached it.
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