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Answered

How to disable user sync after registration?

  • May 20, 2022
  • 1 reply
  • 53 views

Hello everyone,

 

Currently my website is using wordpress and has installed the intercom plugin, the registered users are synchronized to the intercom and I am worried because the costs are increasing every month. I want to disable user sync when registering and only want to sync with a certain group "Customer" instead of "user"

 

Customer means a customer who has made a purchase on the website. user is a user who just signed up for an account and hasn't purchased anything.

 

Can I do it?

 

Thank you.

Best answer by Aparna

Hey @jessi​ ! Here is an article on how we track users. Currently, there isn't an option to filter out the non-paying customers. As long as Messenger is installed for users on your page they will be tracked.

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  • Employee
  • 328 replies
  • Answer
  • May 25, 2022

Hey @jessi​ ! Here is an article on how we track users. Currently, there isn't an option to filter out the non-paying customers. As long as Messenger is installed for users on your page they will be tracked.


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