I keep seeing an option in Intercom to create a segment - what is a segment? How would I use one if I created it?
A segment is a group of users, or leads, who all match a collection of filters. For example, you might want to create a group of users who are based in Ireland and who have all signed up less than 7 days ago.
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Instead of having to manually add the filters “Country is Ireland” and “Signed Up less than 7 days ago” to your user list every single time, you can create a segment using these filters (here’s how!)
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Now, you can just open your new segment to check how many customers match these filters. Segments update automatically as soon as customers match, or stop matching, the filters you’ve defined.
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You can also use segments to define your audience for auto messages.
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