Hey @user1774​ 👋

Users that have been archived are not visible in the UI.

Archiving acts as a soft delete, so if the person returns (by logging in or being manually added), all data will be restored, including all associated conversations 👋

To permanently delete or unarchive a previously archived contact, we need to have the contact’s Itercom id but it seems to me that there is no way we can retrieve id if the contact is archived. I would like to query archived contacts by the external_id or other fields in order to be able to subsequently unarchive it. Seems like a big issue to me...