Hi @user272, You did a great job to post it before you canceled your subscription.
>not receive a push notification until 10 minutes after getting a message. Is this normal?
Definitely not, I'm also using Intercom on my phone and there were no delays.
1) you have a good internet connection (Wi-Fi or LTE)?;
2) Make sure that "Restrict background data" is not turned on for Intercom APP;
3) Keep in mind that if Wifi-Optimization or Low Power Mode is turned on - There will be delays getting notifications.
Thanks @roy s11 . Perhaps this was just a fluke.. both the email in my gmail has a delayed timestamp as well, so not sure this is related to the phone service.
Regardless, I still don't see a way to stop setting my status as "away" if I don't have a browser window open. This is a super annoying and self defeating behavior if there is indeed no workaround.
@user272 , Happy to help community members 🍷
About Away stats- it's automatically set when the agent is inactive more than 5 Minutes. currently, there is no option to disable it or change a time frame. This feedback should go to @Product Wishlist .
Is it away status so problematic?
@roy s11 why would a user message us when the status is set to away? We would get the message instantly, so this seems like a ridiculous self defeating barrier to put up. For something we pay this much for I'm not going to wait and cross my fingers for it to be implemented.
I notice this all the time there is a pretty big delay with push just a FYI