It seems as though the mobile app does not receive a push notification until 10 minutes after getting a message. Is this normal? Furthermore, my status is always set as 'away' unless I have a browser window open with intercom.
This seems to be ridiculous. How do I expect anyone to message us when a status is always set to away, with no obvious way to change this?
Why is it that a mobile push notification takes a solid ten minutes to go through? This seems to undermine the entire point of using the mobile app.
Just thought I would check with the community before cancelling this.