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Hi team,

 

Is there a way to create an auto reply only after business hours?

Hey ​@Armanda, you should be able to - you can set up a workflow and use a branch that includes the logic that you’re outside of office hours. Try it out and let us know how it works and if you get stuck! 


Thank you for replying. Is there a way to send auto-replies from monday to thursday, and then if it’s friday, change the message because we don’t work during the weekend?


Hmm, I don’t think so - is there a particular reason you can’t state the office hours in the message and keep the same message? 

eg: “Our office hours are Monday to Friday, 8am-7pm ET, we’ll be back to you when we’re back online!”

I’m curious to hear what the two different messages would help with! 


You can set custom office hours for Friday and include these as your first branch, setting a different message for each one.

 


Thank you so much Nurit.

 

One more question. How can I set it up to only send one out of office message per 24h?

Let’s say if the customer sends more than 1 email during that time. Does it only send one auto reply or?


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