Is there a way to set an incoming email to specific addresses, into specific tickets?
for example, if the customer sends an email to our billing@example.com email, to automatically turn it into a billing ticket, but if they send an email to support@example.com, it'll automatically turn into a support ticket?
As opposed to a normal conversation?
For example, when user send email to billing@...com, intercom can automate reply and automate mark this request to ticket on intercom like this picture below
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/570ab6c6-2736-4f2d-bbca-6539f309f99c.jpg)
Best answer by Weibin Z
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