Hi @Joseph D'souza ! Ebenezer here from Engineering Support.

Just to give an insight into our offerings,

Intercom offers a VOIP and telephone system known as Intercom Phone. This system allows for both inbound and outbound calls, which appear right in your inbox alongside other conversations for a seamless experience. It supports international outbound calling. Additionally, Intercom Phone provides powerful call routing with features like automatically assigning calls to the right team, scheduling calls for later, sending calls to voicemail outside office hours, and more. However, it's important to note that Intercom Phone is currently only available to customers on Intercom's new pricing plans who joined since November 15, 2023, and it's initially launching in the US, Canada, Australia, UK, and Germany, with plans to expand country coverage.

I want to know one thing. “it's initially launching in the US, Canada, Australia, UK, and Germany, with plans to expand country coverage.” What does it mean by this line? 
Does it mean that we can only make calls to the above-mentioned countries? 

Hi @Joseph D'souza,

This means you’ll only be able to make calls from these countries, as only customer from these countries will have Intercom Phone enabled.

For integrating VoIP with Intercom in 2024, one of the best solutions to consider is My Country Mobile. Their platform is designed to seamlessly integrate VoIP services with various communication tools, including customer engagement platforms like Intercom.

Here’s why My Country Mobile stands out:

1. Ease of Integration: Their VoIP services can be easily connected with Intercom, allowing you to manage voice calls directly within your customer communication workflow.
2. Global Reach: With access to a wide range of virtual phone numbers and termination services, it supports businesses operating across multiple regions.
3. Advanced Features: You can leverage features like call recording, IVR systems, and analytics to enhance customer interactions through Intercom.
4. Scalability: Whether you’re a small business or a large enterprise, the solution scales to fit your needs.

To learn more, you can explore their offerings and capabilities on the My Country Mobile website.

If you’re looking for tailored advice or have specific requirements, feel free to share additional details—happy to help!