I want to be able to distinguish between mentions on conversations that have been resolved vs. conversations on tickets that are unresolved. Using the “unread” view doesn’t help me a lot because I want to be able to view and come back to mentions on open tickets (esp. given that tickets can’t be assigned to multiple people).
I guess mentions on closed tickets will be visible on the “read” view forever?
Hi
You’re correct that closed conversations/tickets where you have been @mentioned will be shown in the “All mentions”/“Read” view forever. At present there is now way to customise or filter the mentions list, but the use-case you’ve described makes a lot of sense and I can certainly see how having this type of capability would be quite useful!
I’ve gone ahead and submitted a Feature Request for this with our Product Development team for them to consider as they plan for the future!
Fantastic, thank you Cameron!
Hi there,
I see this is still not added -- feels very weird that I can’t archive conversations that are resolved / closed from my mentions list, which is the only view that I use.
+1 to please add a feature here, this is incredibly frustrating.
I spoke with Fin the AI bot and it appears this is still not possible. It makes the Mention inbox tedious to use and virtually useless for tracking follow ups from internal team members when you see all the closed conversations. Unsure if I need to like the original post by Blue to help bump it up in priority on Intercom’s list.
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