I want the teams to only see their assigned messages, not all messages. I know that we can filter to show it as groups but we keep on being able to access the messages through the ALL inbox section.
Page 1 / 1
Not possible as far as I know - every teammate with an Inbox seat can see all the conversations.
Hey @mayara​ 👋 there is no way to set this up directly for teams but a possible workaround would be to edit the teammates permissions in the settings here Settings>General> Teammates . You can edit these permissions so that they can only see conversations assigned to them. This would need to be done for each teammate on the team.
Â
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.