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Does anyone use Macros for internal-facing help?

  • March 25, 2022
  • 1 reply
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Does anyone use Macros for internal-facing agent procedural help? Step-by-step instructions? I don't want to use Guru. I want to keep my internal-facing needed knowledge available and searchable WITHIN Intercom.

Best answer by Eric Fitz

Hey @jason l11​, the primary use-case of Macros is to allow you to improve sending replies (and subsequent follow-up actions) to customers. How do you envisage using them for internal-facing help?

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Eric Fitz
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  • March 28, 2022

Hey @jason l11​, the primary use-case of Macros is to allow you to improve sending replies (and subsequent follow-up actions) to customers. How do you envisage using them for internal-facing help?


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