For example, redacting credit card numbers, photos, other text strings or attachments from Intercom conversations.
For example, redacting credit card numbers, photos, other text strings or attachments from Intercom conversations.
Best answer by Kevin Bendixen
You can only delete the whole message. If you hover over a message, three dots will appear. Click on that and choose delete. This will delete the whole message. If you need other information of that conversation, you could first copy the message into a note (where you leave out the sensitive information). The user will not see the note, but you and your colleagues will.
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