Hey @henrik a​, when you say "The downside is that it doesn't share that if you want multiple sales people to have access to a sales email inbox." can you tell me a bit more about the problem you're anticipating here?

Hey Eric, yes of course and sorry for not clarifying at first. It also looks like I made a typo in my first post. It should say "it doesn't share well" and by that I meant a shared inbox that several sales people can acccess independently. (I receive emails sent to our sales mail in my Outlook inbox and a colleague in his Mac-whatever inbox)

I want to add our sales email to Intercom but to be perfectly honest I am not sure about the downsides to it 😊 If there are no downsides to it, then I have no clue as to why we haven't done it years ago.

I think the key to successful integration here, @henrik a​, is to combine it with automation - namely, our Inbox Rules, so that you can ensure that conversations are distributed and assigned correctly. I can't speak to our Sales team, but our Support team has email forwarding enabled from a central address to Intercom, and it works very smoothly.