How do I add a tag to a conversation? I can’t find the option.
Best answer by Eric Fitz
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- Employee
- 1631 replies
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25 June 2020
- Answer
Here’s a guide on how to manually tag conversations (framed within the use case of using tags to track bug reports!)
This guide will show you how to create rules to automatically tag conversations. You can set up automatic tagging rules with Inbox Pro/Premium, or on Accelerate/Scale plans.
Whether you are tagging manually or automatically it pays off to build and maintain a strong tag taxonomy. I've put together some tips on how to build one with examples in this blog post: https://www.prodsight.com/feedback-tagging/how-to-build-a-strong-tag-taxonomy//p>
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