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We would like to use the option of having our outbound email coming from the email we used to sign up. For instance firstname@company.com. When we do this though, messages that our customers are responding to from our support team are routed to their Gmail accounts instead of Intercom. This is causing some customer service and support issues, to say the least. Any suggestions out there?

Hey @dan m12​ 👋 It's a challenge we've faced within our own Support team and I honestly don't have any concrete answer for you here. The best advice I can offer is to push back on customers who do this and ask them to reply to the original conversation thread, as that'll populate their reply in Intercom.

@user223

We would dearly love the same thing. There have been a couple of threads with similar requests and I think these might be helpful to upvote in @ProductWishlist:

  1. Sender Address
  2. Unified email

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