Hey @christal​, to clarify, do you mean that emails sent to your teammates' personal email addresses are routing to Intercom?

Yes, that is what's happening. ​

Have your teammates enabled email forwarding to Intercom? Or are these addresses part of a group/alias which forwards to Intercom?

They say they haven't, but I'm not truly sure if they know or not.​ If they have, do I only have to disconnect the email forwarding rule, or is there some way to disconnect within Intercom?

Hey @christal​, you'd need to disable the email forwarding on the email client side, you won't be able to stop this from within your Intercom workspace!