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Answered

How do I stop forwarding from my teammate's personal email addresses?


Our team members personal emails have been routing through intercom for all the company to see. How do I stop this?

Best answer by Eric Fitz

Hey @christal​, you'd need to disable the email forwarding on the email client side, you won't be able to stop this from within your Intercom workspace!

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5 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • March 3, 2022

Hey @christal​, to clarify, do you mean that emails sent to your teammates' personal email addresses are routing to Intercom?


  • Author
  • New Participant
  • 3 replies
  • March 3, 2022

Yes, that is what's happening. ​


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • March 3, 2022

Have your teammates enabled email forwarding to Intercom? Or are these addresses part of a group/alias which forwards to Intercom?


  • Author
  • New Participant
  • 3 replies
  • March 3, 2022

They say they haven't, but I'm not truly sure if they know or not.​ If they have, do I only have to disconnect the email forwarding rule, or is there some way to disconnect within Intercom?


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • March 7, 2022

Hey @christal​, you'd need to disable the email forwarding on the email client side, you won't be able to stop this from within your Intercom workspace!


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