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Question

How to add/manage participants in a conversation?

  • September 15, 2022
  • 1 reply
  • 214 views

Shauna
Intercom Team
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  • Intercom Team
  • 159 replies

I want to add a user to a conversation & remove another user from a conversation - how do I do this?

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1 reply

Shauna
Intercom Team
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  • Author
  • Intercom Team
  • 159 replies
  • September 15, 2022

You can manage participants right from the composer! You'll see the option to add/remove people from the top of the composer area when sending a reply 👇🏼inbox-2-manage-participantsSide note - you do need to send a message in the conversation when you either a) add someone to the conversation or b) remove someone from the conversation for it to add/remove the user.


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