Emails via a workflow come to my Team. These emails are not assigned to any teammate. When replies are sent to these emails, they get automatically assigned to a teammate. I want to stop this automatic assignment on reply. I want the conversation to remain only assigned to the Team not to any teammate. How can I achieve this?
Best answer by bernice
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+4
Hey
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1. Go to your profile photo in the bottom left corner of Intercom.
2. Click on Settings.
3. Navigate to Help Desk > Assignment Preferences.
4. Update the option to "Keep it unassigned or assigned to the team."
5. Click "Save."
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Please note that this setting is a personal setting, and each teammate will need to update their own settings individually to achieve the desired outcome.
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