Is it possible to auto-close a conversation after a certain period of time?

Hey @leo l​ 

I'm not aware of any way to do this with a regular conversation but someone else may have some suggestions. If you are using custom bots on new conversations you have the ability to do this if the user abandons the screen. After 3 minutes it automatically closes but will reopen if they jump back in and respond.

 Settings here:

The idea here is when the operator answers a question and asks, "if you have other questions..." in a case on no response, close this task after x hours.

so they don't need to monitor these tickets and close them manually

So, if they answer the question, then ask if they have any other questions - at that point they can press send and close rather that send. The user is none the wiser and the conversation will only open if they respond. Does that answer your question? If not then I think it's over to the Intercom team as a feature request.

Hello @leo l​ , as far as I know - currently there is no workflow rule that will close open conversations.

You can suggest this idea @Product Wishlist​ group to add a close rule in the inbox workflow.

but there is a different way to reach this goal, all you need to do is:

- Create a custom bot;

- After X Day's assign open conversations to this bot (To do this you will be needed Workflow Rule - https://www.intercom.com/help/en/articles/4273163-automate-your-inbox-workflows-with-rules);

- Auto-close bot conversations (https://www.intercom.com/help/en/articles/4273163-automate-your-inbox-workflows-with-rules)

I know this is not the best solution but hope will be helpful for you.

@nicole n​ , Happy to hear that, Anytime 😊

@nicole n​ @roy s11​ @leo l​ @brent w​ @joe b11​ We (Userfeed.io) have a product built on Intercom that solves this and many other use cases without any of these work-arounds (automates all sorts of things in the inbox). It's separate from our feedback app and we're about to launch it. If you'd like to check it out, just shoot me a quick email and we can share it with you: Landon@userfeed.io

100% recommend Bump & the Userfeed team in general, we've been enjoying Userfeed and now I've been using the early access version of Bump for just a few days and already seeing the benefits!

It was even better than my wishlist feature I requested here in the community last week -- amazing surprise to see they already had a solution 😎

I was suggesting Snooze & Close but actually Bump is better than that and it can follow up multiple time with relevant messages -- if you hate things coming back from Snooze only to have to manage it again, you need this. The first messages I bumped were so fun to watch in progress, easier to use than bots and it was great to see useful replies or closed conversations instead of a stack of snoozed messages.

Thanks Landon and the team at Userfeed for saving me from snooze hell haha.

You are very welcome... Bump saved me from 66 snoozed messages today alone 😂​

​

Very happy paying customer already and I know from my experience with Userfeed that it's just going to get better... Can't wait for the next updates that you hinted when I sent my last feedback 😁​

Swinging back around here with Bump live app in the app store!