The png pictures in sent messages are not visible in inbox as pictures, only as a clickable text like picture_1.png
Is there any way to enable png/jpeg pictures in the message preview?
Best answer by Magnus
Magnus from Intercom here - just wanted to send a quick update to you both (and anyone reading this in the future)!
This question originated from a lack of support for previewing images that were attached in emails in the Next Gen Inbox. However, we've changed this, and the Next Gen Inbox now previews images just like the old one used to.
If there's one image, we preview is large, like this 👇
If there's multiple images, we preview a thumbnail style image 👇
If there's multiple images and other attachments that are not images, we show thumbnails and the attachment like this 👇
If you're still having issues with this, please let us know either in the Forums, the Messenger, or email us at team@intercom.io.
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