We have a Jira board for a specific type of ticket internally. We would like to shift to Linked Tickets, but Linked Tickets only has In Progress and Waiting on Customer statuses. We need to mark tickets with more statuses depending on which stakeholder it is pending on.
Custom statuses or tags on tickets can help solve for this. Is there any way to implement these now?
Hey 
Larissa here from Intercom Support team.
I just wanted to clarify that we rebranded "Linked tickets" to "Back-office tickets". Also, we're introducing two new ticket use cases: Customer tickets & Tracker tickets.
You can read more about them here.
In relation to your question, at the moment, Back-office tickets have only 4 statuses: In progress, Waiting on customer, Resolved and Closed. I’m afraid the status cannot be customized at this time.
I’d be glad to flag this as a feature request for you.
In the meantime, you can create a Back-office ticket and a workflow that would automatically assign the back-office ticket to the correct team, as per the example below 
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I hope this helps!
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