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Hi 

I’m looking for a way of adding many sites to the company data field. We currently deal with large companies that have many sites across many countries. Is there a way of putting this into the company data fields as it seems like this currently only likes one answer.

For instance company “A” has a head office in London but has 20 other locations they operate out of each requiring there own support. 

So company fields will ideally have these attributes:

name- Company A

location (this needs to be able to take multiple locations) - Liverpool, London, Manchester etc only need one answer per ticket.

Territory (this needs to be multiple different countries) UK, Ireland, Switzerland etc. Again this only needs one answer per ticket.

If this cant be achieved what would be the best way around this?

Hey @david meakin Racheal from the support engineer team here👋 

 

It isn’t possible to add multiple locations to the default location field at this time, I’d be happy to flag this as a feature request for the team to consider in the future! A workaround here would be to create a custom company attribute for location instead, and track the data there! You can read more on sending custom data to Intercom here. Alternatively, if this location is based on conversation and not company, I would suggest taking a look at conversation attributes instead.

One approach is to create a custom "Sites" module or subpanel within your CRM specifically for storing each location associated with a company. This would allow you to set up a one-to-many relationship between a main company record and multiple site records, with each site containing fields such as Location, Country, and specific Support Needs. This way, you can associate individual tickets with a particular site, ensuring each ticket is tied to the right location.

For managing lead enrichment, you could use a multi-select field to specify the countries where a company operates. Instead of trying to enter multiple territories into a single text field, a multi-select option allows you to designate multiple countries at the company level. When creating a support ticket, you could then include a dropdown that lets you pick the relevant territory for that specific ticket.

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