We are new to Intercom and and looking to better integrate our inbound and outbound phone calls and meeting data into Intercom.  Our goal is when someone calls into our support line that the call is transcribed and then logged into Intercom as an event with the transcription text.

We are currently looking for a new phone call system like Aircall, etc.  It seems that integrations exist to do things like initiate a call from intercom and to bring up customer’s records in Intercom when someone calls in, and even log an event in intercom and have a link to the call recordings, but I don’t see any solution that leverages automatically logging a call transcription text into intercom that which would be more helpful than having to go into a call event and click on a link to listen to a call recording.

The same concept would be great for when we have a zoom meeting with a client.  Those meetings are already recorded and transcribed in our Zoom account but it would be nice if those were automatically logged into Intercom.

I’m not fixed to Zoom or any phone system, I know Intercom has a call solution in Beta.  Our needs are pretty basic for phone calls.  Only have 5 employees that need access.  

If anyone knows of a solution or recommendation please share.  Our ultimate goal is to have Intercom be the primary source of all logged customer interactions that can easily be searched and right now it seems that interactions from phone calls and video meetings with any 3rd party solution don’t offer this unless there is some sort of Zapier solution or feature I’m not seeing in the Intercom integration app database.